Bubbles in the insulin cartridge or the tubing may result in inaccurate insulin delivery. To avoid formation of bubbles when filling the cartridge from the vial, ensure that refrigerated insulin has reached room temperature prior to filling the cartridge. Then draw out the insulin from the vial slowly. Remember to tap the side of the cartridge to make any bubbles rise to the top of the cartridge. Slowly push up the plunger to move any bubbles back into the vial. After the cartridge has been filled, the plunger must be removed by carefully twisting the plunger counter-clockwise without pulling. Otherwise bubbles could be drawn into the cartridge. If you still have bubbles in the cartridge, they can be removed during priming of the infusion set. Check the Accu-Chek Spirit Combo User's Manual to see how to tap the bubbles out of the cartridge before you attach the infusion set. If you are using the Accu-Chek Rapid-D Link infusion set, ensure you tap the connector during the priming/filling process to ensure that no bubbles are trapped inside the connector.
A lost or stolen pump is not covered under the technical warranty of the system. Please contact your insurance company, healthcare team or organisation that you got your pump from to see if they will cover the cost of a replacement pump. Some insurance companies will allow you to insure specifically against loss or theft of your pump.
This depends on the type of devices the security department uses and whether or not they use high-power magnetic fields in those devices. It is recommended to check with the airport security personnel prior to your departure at the airport and refer to the technical data, warnings and cautions in your Accu-Chek Spirit Combo User's Manual. X-ray machines or body scanners but not metal detectors may damage your pump. In order to avoid any unnecessary delays or questioning by security personnel, we recommend that you carry a document with you signed by your healthcare professional confirming that you are wearing an insulin pump and carrying insulin and diabetes supplies – including back up pen / syringes and infusion sets/ cannulas in your carry-on luggage. Please refer to the Accu-Chek Spirit Combo User's Manual for further information about traveling with your pump.
You should always carry your insulin supply in your hand / carry-on luggage and the pump should stay on your body and used as you would under normal circumstances. Of course you need to follow the rules and regulations regarding Bluetooth® wireless Technology being turned off during take-off, flight, taxi and landing. The reason why you should not check in the insulin with your other luggage is that the cargo hold of the aircraft where checked baggage is stored may get extremely cold or very hot when stationery on the tarmac during warm temperatures during the flight and this could damage your insulin. Furthermore, you risk to lose your insulin if your checked in luggage gets lost during travel. Please refer to the Accu-Chek Spirit Combo User's Manual for further information about traveling with your pump.
Yes. Although the pump is water-resistant according to the IPX8 standard, your pump should never be immersed in water and you should take the pump off when showering, swimming, or during contact sports to avoid damage to the pump, cannula, infusion site or the infusion set tubing.
Always use high-quality batteries.
Alkaline Batteries: Only use high-quality alkaline LR6 batteries that comply with IEC 60086-1. The Accu-Chek Spirit Combo insulin pump was successfully tested with a Varta Power One alkaline LR06, AA, 1.5 V battery which complies with IEC 60086-1.
Lithium batteries: Only use lithium batteries that comply with IEC 60086-4. The Accu-Chek Spirit Combo insulin pump was successfully tested with an Energizer Ultimate Lithium FR06, AA, 1.5 V battery which complies with IEC 60086-4.
Rechargeable batteries: In this case, we recommend a Varta Rechargeable Accu Ready to Use NiMH, HR06, AA, 1.2 V battery that complies with IEC 62133 and has a minimum capacity of 2600 mAh.
Only use a battery charger officially recommended by the battery manufacturer. Do not use carbon zinc or nickel cadmium (NiCd) batteries.
We recommend that you change the battery cover every two months to ensure that your pump has a continual and secure supply of energy. The battery cover is equipped with a seal to prevent water from entering the battery compartment. This seal can wear off or become damaged over time. Dust and dirt can also get stuck on the contacts of the battery cover which makes it less secure leading to a higher possibility of an E7: ELECTRONIC ERROR.
Your pump works in a temperature range between 5°C and 40°C (41°F and 104°F). Please refer to the Accu-Chek Spirit Combo User's Manual for detailed information about temperatures and the use of your pump. However, the insulin in your pump system must never freeze, be exposed to excessive heat or direct sunlight. Please refer to the insulin manufacturers's recommendations regarding the recommended temperatures for storing, transporting or using insulin. If possible, try to avoid prolonged exposure above 40°C (104°F) or below 5°C (41°F). Be especially careful when your insulin and diabetes supplies are in a car (either the interior or the trunk / boot) for a long time as the inside can heat up surprisingly quickly to over 80°C (176°F) in direct sunlight.
If you forget or misplace your diabetes manager, you can still manually control the pump. However, you will need to use another glucose meter for continued frequent glucose measurements. Without bolus advice, you will need to manually calculate insulin doses, and, to avoid bolus stacking, to manually take into account any insulin from preceding bolus doses with residual glucose-lowering activity. Furthermore, you will also loose the capability to receive the hypo / hyper alerts that are set on your diabetes manager.
Yes. If you lose your diabetes manager, you can replace it and "pair" the new diabetes manager with your pump. You will need to contact your local Accu-Chek pump support / careline to purchase a new diabetes manager. You can learn how to do this in your Accu-Chek Spirit Combo User's Manual.
No special software needs to be installed. However, your Accu-Chek Spirit Combo insulin pump needs to be set up correctly with your healthcare professional before you can use it. Should you wish to transfer data to your computer and analyse your data, or to configure custom menus on the pump, you will need to install extra software on your computer. Please check with your local Accu-Chek pump support / careline for the Accu-Chek 360° configuration and data management software available in your country.
No. Your Accu-Chek Spirit Combo insulin pump will only interact with one diabetes manager at a time using Bluetooth® wireless technology. When you receive the Accu-Chek Combo insulin delivery system, both devices are already paired (connected). If you want to use a different diabetes manager first unpair your existing diabetes manager and then pair a new diabetes manager to your pump. For more information, refer to the User's Manual of your device. This is a safety feature to prevent interference with your insulin pump therapy.
The Bluetooth® wireless connection between your pump and the diabetes manager is secure. Only one diabetes manager can be paired to the pump at a time, thus, additional diabetes manager devices other Bluetooth® wireless technology devices (e.g., cell phone, printer, etc.) cannot be paired with, communicate with, or access your personal information on the diabetes manager or the pump.
No. The Accu-Chek Spirit Combo insulin pump can be used without the diabetes manager. However, if you choose not to use the diabetes manager, you won't be able to use the other functions which are only available on the diabetes manager.
The Accu-Chek Combo insulin delivery system is a two-way interactive system (utilizing Bluetooth® wireless technology) that combines a smart blood glucose meter known as the Accu-Chek Combo diabetes manager (that also works as a remote control for the insulin pump) with a reliable insulin pump -the Accu-Chek Spirit Combo insulin pump. The system enables easy, quick and discreet diabetes management in the palm of your hand. You can:
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